FAQs

How much does delivery cost?

For most UK and overseas orders you will find the exact delivery costs when you add an item to your shopping cart. However we reserve the right to alter charges depending on the weight and destination of the package. If this is the case we will contact you before any additional charges are made.Orders within the UK are carriage free over £150. Orders under £150 carriage will be charged at £10.00

We aim to dispatch your items within 24 hours of receipt of your order Monday to Friday 9.30a.m. - 5.30p.m (excluding Bank Holidays), stock permitting.

For orders to Europe please allow 1 week for delivery and for Worldwide orders please allow 3 weeks for deliver

Tell me about ordering from your site.

All orders are subject to acceptance and to availability of the goods ordered. We reserve the right to reject an offer to purchase by you at any time.

When an order is placed we will send an order confirmation email detailing the products ordered, and total cost of the order. We will send you a dispatch confirmation email which is also your receipt, as your product is shipped from our warehouse. Order acceptance and the completion of the contract between you and Gemjar Ltd. will take place on dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it before the order is shipped.

If there are any problems with accepting your order we shall contact you.

What payment methods do you accept?

All trade accounts are on a 30 day status, unless otherwise agreed